Terms & Conditions

By purchasing merchandise from AOA Products, you agree to abide by the following Terms & Conditions.

Prices

All prices are F.O.B. from our warehouse in Burlington and do not include shipping or applicable taxes.  Prices in the catalogue are subject to change without notice; however the order confirmation price will be the governing document. 

Artwork

a) File Format

 All artwork must be submitted in electronic format. Acceptable formats include:

  1. Vector
  2. CorelDRAW (.cdr)
  3. Illustrator (.eps) 

b) Text

 All artwork text must be converted to one of the following in order to be produced.

  1. outlines
  2. curves
  3. paths
    Changes to artwork design after submission are subject to a flat rate fee of $50(A). 
Right To Promote

AOA Products reserves the right to use all products in our advertising and displays unless otherwise specified in writing at the time of the order.

Rush Orders

Rush services are available by special request and the production capability of the factory.  Orders produced quicker than the standard production period will be subject to a rush charge and will be stated on your order confirmation prior to production.  

Cancellations

Any and all costs incurred prior to an order cancellation will be subject to invoicing including a 15% cancellation fee.  Orders already in production cannot be cancelled without a written approval from AOA Products.

Returns

A written authorization must be obtained from our factory before goods can be returned.  AOA Products will provide a Return Authorization # (RA#) which must be clearly identified on the returned goods.  For non-customized merchandise, a restocking fee of 25% will apply in addition to all freight charges.

Samples

All samples and catalogue requests are shipped via mail post unless a courier account number is provided.

Placing Orders

All orders must be:

  1. Sent by email or fax.
  2. Written on a company order - verbal orders will not be accepted.
  3. Must be accompanied by a signed order confirmation (this confirmation will be sent via email).
    Please note: Failure to provide a signed order confirmation may result in production delays. 

AOA Products will not be held responsible for errors or discrepancies upon return of a signed approval.  The signed approval of the order confirmation will be the governing document.  Any changes to orders must be made with written consent - a new order confirmation will require a signed approval prior to production.

Copyrights & Trademarks

AOA Products assumes no responsibility for any copyright or trademark dispute and will not be held accountable for copyright or trademark reproduction.

Proofs

For each order, a digital art proof will be sent for approval (including repeat orders). All digital art proofs must be:

  1. returned with a signed approval prior to production
  2. returned within 24 hours

Pre-production proofs can be provided for most orders placed with AOA Products at no cost (excluding shipping charges).  Please note the lead time will increase for orders requiring pre-production proofs.

Production Time

All standard production times stated in the catalogue may be subject to change.

Shipping

All orders will be FOB from Burlington, ON.  Every effort will be made to ship with the least expensive method unless customers request other arrangements.

Proper addresses must be provided as PO Boxes will not be accepted as a shipping address.  AOA Products will make every effort to contact the distributor if delivery instructions are not clear or correct.  AOA Products reserves the right to ship goods to meet the specified delivery date and the distributors will be solely responsible for freight charges incurred. 

For split shipments a $5.00 charge will be added per location.

AOA Products will not be held accountable for any shipping errors, damage, or delays once the goods have left our warehouse.

Over/Under Runs

Due to the nature of our business, we reserve the right to ship up to 10% over or under quantities ordered and invoiced accordingly.  Every effort will be made to ship orders with exact quantities.

Payment Terms

A credit application is required for all new accounts. Payment procedure is as follows:

  1.  50% deposit is required for the first order.
  2.  The balance (including shipping charges if applicable) is to be paid prior to shipping from the warehouse.
  3. A service charge of 2% per month will be assessed on past due accounts. (Past due accounts will revert to payment in full prior to shipping any orders until credit has been re-established. )  
  4. There will be a $30 service charge for any returned cheques. 

Terms applicable to established customers are net 30 days.